Legal

Terms of Service

Last updated: May 2026

By using Stillward — whether the website, app, or waitlist — you agree to these terms. They're written in plain language because we believe you deserve to understand what you're agreeing to.

What Stillward is

Stillward is a personal wellness tool that combines mood and stress tracking with AI-generated philosophical reflections. Its sole purpose is to support self-reflection, mindfulness, and personal awareness. Nothing in Stillward constitutes a professional service of any kind.

Important — please read carefully.

Stillward is not a medical device, diagnostic tool, therapy service, counselling service, psychology practice, psychiatry service, crisis intervention service, or any other form of clinical or professional mental health care.

The operator of Stillward is not a registered medical professional, psychologist, therapist, counsellor, social worker, or mental health practitioner of any kind. No part of Stillward — including AI-generated insights, philosophical reflections, or any other content — should be interpreted as clinical advice, a clinical assessment, or a substitute for professional mental health care.

If you are experiencing a mental health emergency, suicidal thoughts, or a psychological crisis, please stop using this app and contact a qualified professional immediately. In South Africa, you can call the SADAG 24-hour helpline on 0800 456 789 (free call).

Assumption of risk

By using Stillward, you expressly acknowledge and accept that:

Accepting these terms

By accessing our website, joining our waitlist, or using the Stillward app, you confirm that you are at least 13 years old and that you agree to these terms in full. If you do not agree, please do not use Stillward.

Your account

When you create an account, you are responsible for keeping your login details secure. You are responsible for all activity that occurs under your account. Please notify us immediately at hello@stillward.co.za if you believe your account has been compromised.

Free and premium tiers

Stillward offers a free tier and a paid premium tier. The features included in each tier are described in the app and on our website and may change over time with reasonable notice.

Premium subscriptions are billed monthly or yearly through Google Play. Billing, cancellation, and refunds are governed by Google Play's policies. You may cancel your subscription at any time through your Google Play account settings.

AI-generated content

All insights, reflections, and responses generated by Stillward are produced by artificial intelligence. They are generated automatically based on the inputs you provide and are intended solely for personal reflection. They are not reviewed by a human before delivery and do not represent the professional opinion of any qualified practitioner.

AI-generated content is not a substitute for medical, psychological, legal, financial, or any other professional advice. We make no guarantees about the accuracy, completeness, safety, or suitability of AI-generated content for any purpose whatsoever.

You must not make important life decisions, health decisions, or emergency decisions based on AI-generated content from Stillward.

Your content

Any notes or content you write in Stillward belong to you. We do not claim ownership of your personal data. We use it only to provide the service to you, as described in our Privacy Policy.

Acceptable use

You agree not to:

Availability

We aim to keep Stillward available at all times but cannot guarantee uninterrupted service. We may occasionally take the service offline for maintenance, updates, or reasons beyond our control. We are not liable for any loss caused by service interruptions.

Changes to the service

We may update, modify, or discontinue features of Stillward at any time. If we make significant changes that affect paid subscribers, we will provide reasonable notice by email. Continued use of the service after changes constitutes acceptance of the updated terms.

Indemnification

You agree to indemnify, defend, and hold harmless Stillward and its operator from and against any and all claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or related to:

Limitation of liability

To the maximum extent permitted by South African law, Stillward and its operator expressly disclaim all liability for:

Our total liability to you for any claim under these terms shall not exceed the total amount you paid to Stillward in the three (3) months preceding the claim. If you have paid nothing, our total liability is zero.

Nothing in these terms excludes liability for fraud, death, or personal injury caused by gross negligence, to the extent that South African law does not permit such exclusion.

Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in South African courts. If you are accessing Stillward from outside South Africa, you do so at your own initiative and are responsible for compliance with local laws.

Changes to these terms

We may update these terms from time to time. Significant changes will be communicated by email to registered users. The date at the top of this page reflects the most recent update. Continued use of Stillward after an update constitutes your acceptance of the revised terms.

Severability

If any provision of these terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Contact

Questions about these terms? Email us at hello@stillward.co.za.